Nexus 5
Nexus 5 has been, for many, the gift found under the Christmas tree: it is clear from the many comments on social neo-holders who show their enthusiasm for the new device and at the same time, in some cases, also the discomfort following the discovery of some defect of the same to the display.
On some
Nexus 5 , in fact, quite a few users, as we have seen also on industry forums, they found the so-called dead or stuck pixels . In the first case, these are manifested by “dots” irretrievably blacks with any background of the screen, being parts of the display now inactive, in the second case, on the contrary, the pixel may have a stuck on a certain color and remain so under all conditions.
What to do when you realize that the Nexus 5 are the dead pixels? The first thing to do is, of course, contact your service Google dedicated to Italy, ie the number 800 593 900, available from 9:00 to 17:00, Monday to Saturday and ask the ‘ opening of the practice of restitution.
Once you request the return / repair Nexus 5 , do not do anything but wait, by Google, a RMA (Return Merchandise Authorization, which document Return Merchandise Authorization). Within seven days of receipt of this document you will have to send the device, just in care, taking care to check if the credit card with which you made your first purchase, there is an amount equal to the value of the device. As confirmed by the conditions SUKL Google Play, then, the sum will be credited within 15 days.
And you own a Nexus 5 with this defect? Have you already tested the replacement service of Google, with what results?
Dead or stuck pixels on the Nexus 5: which way forward for ... - OptiMagazine
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